If you are unsure about the coverage of a drug product, please contact the PBM help desk at 1-800-648-0790.

Please file adjustments for claims that may have been incorrectly paid. Only those products of the manufacturers which participate in the Federal Rebate Program will be covered by the Medicaid program. Participation may be verified in Appendix C, available at

Should you have any questions regarding any of the following messages, please contact Molina Medicaid Solutions at (800) 473-2783 or (225) 924-5040.

New Louisiana Department of Health and Hospitals Adverse Actions Web Search:

As a condition of participation in the Louisiana Medicaid Program, providers are responsible for ensuring current and potential employees, contractors and other agents and affiliates have not been excluded from participation in the Medicaid, or Medicare Program by Louisiana Medicaid, or the Department of Health and Human Services' Office of Inspector General. Providers who employ or contract with excluded individuals or entities may be subject to penalties of $10,000 for each item or services the excluded individual or entity furnished.

Providers have been previously instructed to check the websites of the Department of Health and Human Services' Office of Inspector General at and the System for Award Management (SAM) website at for any exclusion imposed at the federal level upon hire and monthly thereafter for employees and/or subcontractors that perform services that are compensated with Medicaid/Medicare funds. Please be reminded that the SAM site is only for entities, and providers do not need to check employees on the SAM site.

Effective immediately, providers should check the Louisiana Department of Health and Hospitals Adverse Actions website at upon hire and monthly thereafter for individuals and entities that have had adverse actions imposed. This is a user friendly site that allows single and multiple searches of individuals and entities. The user may also choose to export the database and have it available in an Excel spreadsheet. Providers are required to maintain proof in their records that checks were done for employees and/or subcontractors. This may be done by printing out the result of the search.

All current and previous names used such as first, middle, maiden, married or hyphenated names and aliases for all owners, employees and contractors should be checked. If an individual's or entity's name appears on these websites, this person or entity is considered excluded and is barred from working with Medicare and/or the Louisiana Medicaid Program in any capacity. If the exclusion is learned prior to employment the provider should not employ the person or entity. If the provider learns of the exclusion after hiring the provider must notify the Department of Health and Hospitals within ten working days of discovering the exclusion with the following information:

  • Name of the excluded individual or entity and
  • Status of the individual or entity (applicant or employee/contractor).

If the individual or entity is an employee or contractor, the provider should also include the following information:

  • Beginning and ending dates of the individual's or entity's employment or contract with the agency,
  • Documentation of termination of employment or contract, and
  • Type of service(s) provided by the excluded individual or entity.

These findings should be reported to: or

Department of Health and Hospitals
Program Integrity
P.O. Box 91030
Baton Rouge, LA 70821-9030

This new adverse actions web search tool does not replace the Nurse Aide Registry/Direct Service Worker Registry found at Providers that employee Certified Nursing Assistants (CNA) and Direct Service Workers (DSW) are still required to check these registries upon hire and every six months thereafter.

These requirements are identified in the Provider Enrollment Agreements, the Medical Assistance Program Integrity Law (MAPIL) cited as Louisiana Revised Statute 46:437, referenced in the Louisiana Administrative Code (LAC) Title 50 and the Code of Federal Regulations 42 CFR § 455.436.

All excluded individuals must request reinstatement after the minimum excluded period has been served. There is no automatic reinstatement at either the federal or state level.

Attention Pharmacists and Prescribing Providers of Louisiana Medicaid Shared Plans and Legacy Medicaid:

Effective December 10, 2014, pharmacy claims for Lidoderm® (lidocaine Patch), Exjade® (deferasirox), and Nexplanon® (etonogestrel) will have edits at Point of Sale (POS). Please refer to for specifics.

Attention Pharmacists and Prescribing Providers of Louisiana Medicaid Shared Plans and Legacy Medicaid:

Effective December 10, 2014, pharmacy claims for ledipasvir/sofosbuvir (Harvoni®) will have edits at Point of Sale (POS). Please refer to for specifics.

Attention All Providers
Documentation Reminders for All Providers

Louisiana Medicaid would like to issue a reminder to all providers that a service not documented is considered a service not rendered. Providers should ensure that all documentation is accurate and complete. All undocumented services are subject to recoupment. Please see detailed information located under the "Training/Policy Updates" tab available at


All claims submitted to Molina by Community Health Solutions on November 20, 2014 were denied with error code 506 (Submit to Recipient's Shared Plan). These denials resulted from a request made by Community Health Solutions in error regarding their Submitter I D. The error has been corrected and all impacted claims will be recycled by Molina and will appear on the RA dated December 9, 2014. We apologize for any inconvenience this may have caused.


On August 11, 2014, Molina systemically voided all identified paid claims for legacy and shared plan recipients associated with the retroactive enrollment or dis-enrollment of Bayou Health members and plan linkages from February 1, 2012 through June 30, 2014. These voids appeared on RAs with edit 999, Administrative Correction.

A Remittance Advice message ran from July 29, 2014 through August 12, 2014 and a web notice was posted on August 8, 2014 notifying providers that DHH would void all paid claims.

The 6 month deadline to resubmit these voided claims is February 11, 2015. 

We are reminding providers that this deadline is approaching.

All claims and required documentation must be resubmitted to the correct entity by that date in order to be considered for payment. 

Providers should refer to the web notice (08/06/14) or RA messages mentioned above for detailed directions on how to resubmit these claims.

If you have any additional questions or concerns, please contact Darlene White at (225)342-5924 or


Effective February 1, 2015, Molina will be consolidating several Post Office boxes and providers should begin sending claims to the newly assigned box.

Below is a list of the Post Office boxes currently used (indicated as Old Box Number) and a list of the corresponding 'New' box assigned for that claim type (indicated as New Box Number).

Please share this information with your staff and make the necessary changes in your internal procedures to begin sending your paper claims to the new box immediately.

Old Box Number New Box Number








(Dental/Home Health/Rehab/Transportation)



(All Medicare Crossovers)




Program ended 2012; claims may no longer be submitted.

For questions related to this information, please contact Molina Medicaid Solutions Provider Services at (800) 473-2783 or (225) 924-5040. Thank you for your assistance in this matter.

REMINDER: ACA Primary Care Services Enhanced Rates End December 31, 2014

The Affordable Care Act requires State Medicaid programs to pay enhanced rates for certain primary care services provided during calendar years 2013 and 2014.

For claims filed timely, the enhanced rates will continue to be paid for dates of service during calendar years 2013 and 2014.

For services provided on or after January 1, 2015, the enhanced rates will no longer apply and the regular Medicaid rates will be paid.

More information on the ACA Enhanced Reimbursement can be found online at

Attention Pharmacists and Prescribing Providers of Louisiana Medicaid Shared Plans and Legacy Medicaid:

Effective January 1, 2015, the dispensing fee portion of pharmacy reimbursement methodology for Louisiana Medicaid Fee for Service (FFS) Pharmacy Program will increase to $10.51. Please refer to for specifics.


DHH has identified paid claims associated with administration corrections of member's linkages into Bayou Health Plans. These linkage corrections were necessary to ensure compliance with internal policies, approved Medicaid State Plan and maintaining audit controls. Member linkages from July 1, 2014 through October 31, 2014 were evaluated and claims paid by an incorrect entity (CHS, UHC or Molina) have been identified. On December 29, 2014, Molina will systemically void all identified paid claims with a denial reason code 999 Administrative Correction, which will be shown on the Remittance Advice.

In order to rebill, providers must verify the correct entity based on the date of service by using either MEVS or REVS. To obtain consideration for payment, providers are required to submit hard copy claims to the correct entity no later than 6 months from the date the claim is voided. Legacy Medicaid Claims must be sent through Molina's Provider Relations Department. If PA or Pre-Cert was obtained on the original claim, providers will not be required to obtain additional authorization when submitting these specific prior-paid claims to the correct entity. Documentation must accompany claims verifying the prior payment and void. This documentation of prior payment will also support the authorization of the service. Claims submitted within 6 months of the void date will not be denied based on timely filing.

For this clean-up only, the Making Medicaid Better website ( contains a list of affected providers which includes the provider name, a partial Medicaid Provider ID (to protect privacy), the number of claims, number of recipients, and total of payments to be voided. Questions may be sent to Bayou Health at, with the subject lined addressed to "Retro Claims".

Beginning January 2015, the process of voiding identified paid claims will be repeated on a monthly basis to occur around mid-month, for administrative corrections made to member linkages in the prior month.

If you have any additional questions or concerns, please contact Darlene White at (225) 342-9076 or