If you are unsure about the coverage of a drug product, please contact the PBM help desk at 1-800-648-0790.

Please file adjustments for claims that may have been incorrectly paid. Only those products of the manufacturers which participate in the Federal Rebate Program will be covered by the Medicaid program. Participation may be verified in Appendix C, available at

Should you have any questions regarding any of the following messages, please contact Molina Medicaid Solutions at (800) 473-2783 or (225) 924-5040.


Louisiana Medicaid is mandated to participate in the Centers for Medicare and Medicaid (CMS) Payment Error Rate Measurement (PERM) program which will assess our payment accuracy rate for the Medicaid and CHIP programs. If chosen in a random sample, your organization will soon receive a Medical Records Request from the CMS review contractor, CNI Advantage.

Please be advised that sampled providers who fail to cooperate with the CMS contractor by established deadlines may be subject to sanctioning by Louisiana Medicaid Program Integrity through the imposition of a payment recovery by means of a withholding of payment until the overpayment is satisfied, and/or a fine.

Please be reminded that providers who are no longer doing business with Louisiana Medicaid are obligated to retain recipient records for 5 years, under the terms of the Provider Enrollment Agreement.

For more information about PERM and your role as a provider, please visit the Provider link on the CMS PERM website:


Beginning March 2018, monthly Optional State Supplement (OSS) payments will be generated by State of Louisiana Division of Administration.

To receive OSS payments for eligible residents of Long Term Care and ICF-DD Facilities after February 2018, the Facility must complete the following no later than January 12, 2018:

  1. Register as a Vendor with Louisiana Division of Administration @
  2. Submit a completed IRS W-9 form for the Facility to DOA-OSRAP, via e-mail at DOA-OSRAP-LAGOV@LA.GOV or fax (225) 342-0960.

If you need help with LAGOV registration, contact Office of State Procurement via email or phone 225-342-8010.

Providers must continue to review the OSS Payment Remittances through the OSS web application in order to verify and issue individual recipient payments.

Return Payments must be made through the OSS system. Payments should not be returned to Louisiana Department of Health.

Refer to the OSS Provider User Guide located on the “Forms/Files/Surveys/User Manuals” tab at for additional information.

For questions related to this announcement, email to; or contact LDH’s OSS Program Manager, Lorie Young, by phone at (225) 342-0456.

Attention Fee for Service (FFS) Louisiana Medicaid Providers:

Effective November 29, 2017 Fee (FFS) for Service pharmacy claims for buprenorphine implant kit (Probuphine®) will have edits at Point of Sale (POS). Please refer to for specifics.


Please note December 26, 2017 and January 2, 2018 are declared state holidays. Thus, the following changes will be made to the Medicaid Checkwrite Schedules:

Change FROM: Tuesday, December 26, 2017 TO: Wednesday, December 27, 2017

Change FROM: Tuesday, January 2, 2018 TO: Wednesday, January 3, 2018