PHARMACY PROVIDERS, PLEASE
If you are unsure about the coverage
of a drug product, please contact the PBM help desk at 1-800-648-0790.
Please file adjustments for claims
that may have been incorrectly paid. Only those products of the manufacturers
which participate in the Federal Rebate Program will be covered by the Medicaid
program. Participation may be verified in Appendix C, available at
Should you have any questions
regarding any of the following messages, please contact Molina Medicaid
Solutions at (800) 473-2783 or (225) 924-5040.
For information regarding the medication policy and/or criteria associated with this denial, providers
may access the Louisiana Medicaid Preferred Drug List (PDL) / Non-Preferred Drug List at
PAYMENT ERROR RATE MEASUREMENT (PERM) 2021 IS NOW IN PROGRESS
Louisiana Medicaid is mandated to participate in the Centers for Medicare and Medicaid (CMS) Payment Error Rate Measurement (PERM) program which will assess our payment accuracy rate for the Medicaid and CHIP programs. If chosen in a random sample, your organization will soon receive a Medical Records Request from the CMS review contractor, AdvanceMed. This cycle measurement will review Medicaid and CHIP payments made in Reporting Year (RY) 2021: July 1, 2019 through June 30, 2020.
Please be advised that sampled providers who fail to cooperate with the CMS contractor by established deadlines may be subject to sanctioning by Louisiana Medicaid Program Integrity through the imposition of a payment recovery by means of a withholding of payment until the overpayment is satisfied, and/or a fine.
Please be reminded that providers who are no longer doing business with Louisiana Medicaid are obligated to retain recipient records for 5 years, under the terms of the Provider Enrollment Agreement.
For more information about PERM and your role as a provider, please visit the Provider link on the CMS PERM website:
All Home and Community Base Service Providers (HCBS):
Effective August 1, 2020 new services recorded in LaSRS or third party EVV systems will no longer be available in LAST. LAST users will still have use of LAST
for services prior to August 1, 2020. Important specific details can be found on the LaSRS dashboard. See memo dated June 23, 2020 titled “LAST to LaSRS Transition”.
ATTENTION CLOSING PROVIDERS
IF YOUR PROVIDER AGENCY IS CLOSING OR MOVING OUT OF STATE
Providers must maintain all medical, fiscal, professional and business records for services provided to Medicaid recipients for at least five years from the date of service, or, if under audit, records must be retained until the audit is complete. Some provider records must be maintained for longer than five years. This retention period includes accessibility of records when transferring from one Electronic Health Record system to another. This also includes Medicaid recipients whose services were covered by a Medicaid managed care plan.
Authorized state and federal agencies may audit or examine a provider’s records for a period of five years from the date of service, even if the provider has closed. Failure to produce documentation of services provided to Medicaid recipients could result in audit findings.
Upon agency closure, all records must be maintained according to applicable laws, regulations and the above retention requirements. The provider agency must notify LDH of the location where the records will be stored, and the contact person for the records.
Contact DXC Provider Enrollment at 225-216-6370, or via mail at P.O. Box 80159, Baton Rouge, LA 70809-0159, to report agency closure or confirm retention requirements.