If you are unsure about the coverage of a drug product, please contact the PBM help desk at 1-800-648-0790.

Please file adjustments for claims that may have been incorrectly paid. Only those products of the manufacturers which participate in the Federal Rebate Program will be covered by the Medicaid program. Participation may be verified in Appendix C, available at

Should you have any questions regarding any of the following messages, please contact Molina Medicaid Solutions at (800) 473-2783 or (225) 924-5040.

For information regarding the medication policy and/or criteria associated with this denial, providers may access the Louisiana Medicaid Preferred Drug List (PDL) / Non-Preferred Drug List at


Louisiana Medicaid is mandated to participate in the Centers for Medicare and Medicaid (CMS) Payment Error Rate Measurement (PERM) program which will assess our payment accuracy rate for the Medicaid and CHIP programs. If chosen in a random sample, your organization will soon receive a Medical Records Request from the CMS review contractor, AdvanceMed. This cycle measurement will review Medicaid and CHIP payments made in Reporting Year (RY) 2021: July 1, 2019 through June 30, 2020.

Please be advised that sampled providers who fail to cooperate with the CMS contractor by established deadlines may be subject to sanctioning by Louisiana Medicaid Program Integrity through the imposition of a payment recovery by means of a withholding of payment until the overpayment is satisfied, and/or a fine.

Please be reminded that providers who are no longer doing business with Louisiana Medicaid are obligated to retain recipient records for 5 years, under the terms of the Provider Enrollment Agreement.

For more information about PERM and your role as a provider, please visit the Provider link on the CMS PERM website:

Long-term Electroencephalography (EEG) Setup and Monitoring

Effective with dates of service on and after January 1, 2020, Louisiana Medicaid covers the services represented by CPT codes for long-term EEG setup and monitoring by an EEG technologist, currently CPT procedure codes 95700 and 95705-95716.

Providers furnishing long-term electroencephalography (EEG) services must adhere to CPT coding guidance. Specifically, providers must follow CPT guidance on the definitions of unmonitored, intermittent, and continuously monitored studies. In addition, providers must ensure that all EEG technologists have the relevant qualifications and training as listed in CPT guidance.

Claims for the services listed above that have been denied will be recycled to ensure proper reimbursement. No action is required by providers.

For questions related to this information as it pertains to fee-for-service Medicaid claims processing, please contact DXC Technology Provider Services at (800) 473-2783 or (225) 924-5040.

Questions regarding managed care claims should be directed to the appropriate managed care organization.

All Home and Community Base Service Providers (HCBS):

Effective August 1, 2020 new services recorded in LaSRS or third party EVV systems will no longer be available in LAST. LAST users will still have use of LAST for services prior to August 1, 2020. Important specific details can be found on the LaSRS dashboard. See memo dated June 23, 2020 titled “LAST to LaSRS Transition”.


Providers must maintain all medical, fiscal, professional and business records for services provided to Medicaid recipients for at least five years from the date of service, or, if under audit, records must be retained until the audit is complete. Some provider records must be maintained for longer than five years. This retention period includes accessibility of records when transferring from one Electronic Health Record system to another. This also includes Medicaid recipients whose services were covered by a Medicaid managed care plan.

Authorized state and federal agencies may audit or examine a provider’s records for a period of five years from the date of service, even if the provider has closed. Failure to produce documentation of services provided to Medicaid recipients could result in audit findings.

Upon agency closure, all records must be maintained according to applicable laws, regulations and the above retention requirements. The provider agency must notify LDH of the location where the records will be stored, and the contact person for the records. Contact DXC Provider Relations at 800-473-2783, or via mail at P.O. Box 80159, Baton Rouge, LA 70809-0159, to report agency closure or confirm retention requirements.