If you are unsure about the coverage of a drug product, please contact the PBM help desk at 1-800-648-0790.

Please file adjustments for claims that may have been incorrectly paid. Only those products of the manufacturers which participate in the Federal Rebate Program will be covered by the Medicaid program. Participation may be verified in Appendix C, available at

Should you have any questions regarding any of the following messages, please contact Molina Medicaid Solutions at (800) 473-2783 or (225) 924-5040.


With the March 1, 2012 implementation of the Louisiana Behavioral Health Partnership (LBHP), some claims submitted to Molina for payment were processed incorrectly and are being systematically reprocessed on this RA (2/11/13). These claims fall into one of the following categories:

  • Claims for behavioral health services performed in an emergency room setting that were paid in error and are being systematically voided on this RA:
    Providers receiving voided claims should resubmit these claims to Magellan/LBHP for consideration of payment.
  • Claims for basic behavioral health services in an outpatient setting that were denied in error with edit 555 and are now denying for the correct edit/reason code on this RA:
    Providers receiving denials with correct edit/reason codes should review these claims and resubmit correctly if a resubmission of the claim is appropriate.
  • Claims for basic behavioral health services in an outpatient setting that were denied in error with edit 555 and are now paying on this RA.

Please direct questions related to this recycling of claims to Molina Provider Relations at (800) 473-2783 or (225) 924-5040.

Prescribing Providers and Pharmacists

As affirmed in the April 2012 issue of the Louisiana Board of Pharmacy quarterly newsletter, be advised that pharmacy-generated refill authorization documents that are received via fax from a prescriber represent a new prescription. As such, these prescription documents must be signed by the prescriber. They cannot be signed by the prescriber's agent.

Attention All Providers regarding Credit Balance Audits:

Effective January 1, 2013, responsibility for credit balance audits was shifted from Medicaid Recovery and Premium Assistance to Medicaid Program Integrity. The Recovery Audit Contractor (RAC) for Program Integrity credit balance audits is Health Integrity, LLC, 9240 Centreville Road, Easton, MD 21601. Health Integrity contacts are Bill Warner,, 214-548-5148 (office direct) - 518-527-6477 (cell), and Mike Fiore,, 443-286-1577. HMS will wrap up audits in process as of December 31, 2012.