If you are unsure about the coverage of a drug product, please contact the PBM help desk at 1-800-648-0790.

Please file adjustments for claims that may have been incorrectly paid. Only those products of the manufacturers which participate in the Federal Rebate Program will be covered by the Medicaid program. Participation may be verified in Appendix C, available at

Should you have any questions regarding any of the following messages, please contact Molina Medicaid Solutions at (800) 473-2783 or (225) 924-5040.


Louisiana Medicaid is mandated to participate in the Centers for Medicare and Medicaid (CMS) Payment Error Rate Measurement (PERM) program which will assess our payment accuracy rate for the Medicaid and CHIP programs. If chosen in a random sample, your organization will soon receive a Medical Records Request from the CMS review contractor, CNI Advantage.

Please be advised that sampled providers who fail to cooperate with the CMS contractor by established deadlines may be subject to sanctioning by Louisiana Medicaid Program Integrity through the imposition of a payment recovery by means of a withholding of payment until the overpayment is satisfied, and/or a fine.

Please be reminded that providers who are no longer doing business with Louisiana Medicaid are obligated to retain recipient records for 5 years, under the terms of the Provider Enrollment Agreement.

For more information about PERM and your role as a provider, please visit the Provider link on the CMS PERM website:


UPDATE: Beginning with the March 2018, monthly Optional State Supplement (OSS) payments will be generated by State of Louisiana Division of Administration.

To receive OSS payments for eligible residents of Long Term Care and ICF-DD Facilities after February 2018, the Facility must complete the following no later than January 12, 2018:

  1. Register the Facility with Louisiana Division of Administration @
  2. Submit a completed IRS W-9 form for the Facility to DOA-OSRAP, via e-mail at DOA-OSRAP-LAGOV@LA.GOV or fax (225) 342-0960.
  3. Vendors requesting EFT Payments must register at the following ISIS EFT FORM link @ EFT Form.pdf.

If you need help with LAGOV registration, contact Office of State Procurement via email or phone 225-342-8010.

Providers must continue to review the OSS Payment Remittances through the OSS web application in order to verify and issue individual recipient payments.

Return Payments must be made through the OSS system. Payments should not be returned to Louisiana Department of Health.

Refer to the OSS Provider User Guide located on the “Forms/Files/Surveys/User Manuals” tab at for additional information.

For questions related to this announcement, email to; or contact LDH’s OSS Program Manager, Lorie Young, by phone at (225) 342-0456.

2017 Annual 1099 Notice for Providers

Louisiana Medicaid 2017 1099s will be distributed by U.S. Mail on or before January 31, 2018. Electronic copies are now available for download by going to the Louisiana Medicaid web site,, Secure Portal, application link, Online 1099. If replacement copies or additional copies are needed, providers must print them from the web site. If you feel there is an error on your 1099, please contact Molina Provider Enrollment at 225-216-6370. Prior year 1099’s will be stored in the archive on

ATTENTION: Providers and Submitters of Electronic Claims—Urgent Message

The deadline for receiving the 2018 Annual EDI Certification Forms was December 31, 2017. If you have not submitted a Certification Form for your submitter number (beginning with 450), immediate action is required.

Submitters who do not submit the required form will be deactivated on February 1, 2018.

Emails have been sent to those Submitters whose 2018 Certification forms have not been received by the Molina EDI Department. Please have your signed original form submitted as quickly as possible to ensure no delays in claim payment.

If you have not yet submitted your 2018 Certification Form and did not receive a reminder email, you may need to update your email contact information with the EDI Department.

Please return completed signed original form to this address as soon as possible


Molina - EDI Department
P O Box 91025
Baton Rouge, LA 70821-9025

ATTENTION: Electronic Health Records Participants

Have you participated in the EHR Incentive Program in the past? You could be missing out on your remaining incentive money. We are currently accepting 2017 EHR attestations for returning providers. Please attest at . You can contact Gary Dillon at 225-342-4810 or Kelli Douglas at 225-342-7742 for more information.

ATTENTION: Louisiana Department of Health Requests Provider Stakeholder Participation

The Louisiana Department of Health is interested in learning more from community stakeholders to assist in the development of a data-driven Health Information Technology (Health IT) Roadmap. Please consider distributing the following survey within the provider community and/or completing on behalf of your individual practice. The survey is open to all provider types, regardless of payer mix. Direct feedback from the provider community is instrumental in this objective.

Once the survey is started, there is not the ability to save and return. The questions will take approximately 10 - 15 minutes to complete. All responses will be summarized and de-identified for purposes of creating the Health IT Roadmap.

The survey can be found at: